Invoices & contract for the company who surveyed CoV employees – see document
A citywide staff survey conducted last year and released in November came with a $92,532.66 bill. The first survey of its kind conducted with City of Vancouver staff showed overwhelming dissatisfaction among employees, with only one-in-four respondents giving passing marks for upper management.
Yesterday I conducted several media interviews regarding our story from Monday evening, which released a memo showing that the City was bleeding talent at the top. Three-quarters of the Corporate Management Team had left since Vision Vancouver took office, and an estimated 30% of senior managers across the City had flown the coop.
When asked by reporters if I thought that it was the City's management style might be coaxing people to pack their bags, I couldn't speculate. But I suggested that the two surveys which show how staff are feeling might be an indicator. I'm speaking of course about the survey conducted by Hay Group for $92K, and the internal VACMPS survey released by CityCaucus.com last August.
Regarding the Hay survey, the only documentation we have is the City Manager's PowerPoint, and none of the data used to produce it. FOIs requesting the survey data have been filed by at least one media outlet, but the results have yet to be released after several months. The results didn't flatter the team currently running City Hall – i.e. Ballem and Vision Vancouver. The best spin Vision could put on the Hay results were, "hey, at least we did a survey."
But at $92,532, did the get good value for taxpayer dollars? Were other more affordable options considered, such as SurveyMonkey.com? For $900 the City could license unlimited surveys and responses.
Another FOI that we requested is regarding the City's so-called "Change Management" consultant. Unfortunately that request has been hung up by a technicality, but we hope to present it in the near future.
To our readers, what do you think about the staff survey and its cost? Does the poor satisfaction score admonish the City's leadership, or give it more fuel to drive change? Leave your comments below.
- post by Mike